Frequently Asked Questions

Who is the Consecutive Winner of the 2015, 2016, 2017, 2018, 2019 TripAdvisor Certificate of Excellence & Tripadvisor Hall of Fame Inductee? AND 2020, 2021, 2022 & 2023 Top 10% of Attractions WorldWide.
Grapemobile Bicycle Hire & Tours, of course! 

Do you arrange & pay for our Picnic Pack & other food purchases?
No. However, we will provide all the information & assistance you need to make any necessary arrangements. Payments for food are made directly with the supplier at the time of purchase.

Do you arrange freighting of our wine purchases?
No. We just hire bikes. Arrangements concerning the freighting of wine, should be made at the winery where you have made your purchase..

What is the policy in wet weather? 
If it is pouring rain at our cellar door at your scheduled bike pick-up time, and not just a passing shower, we generally offer wet weather ponchos or, at our discretion, a full refund, rescheduling to another date, or a Gift Certificate.
Unfortunately, we are unable to react to weather app or other predictions concerning weather that hasn't actually occurred, due to the historical inaccuracy of such predictions.
Given that cycling is an outdoor activity, consideration should be given that weather conditions may change during the hire period, and appropriate protective clothing should be provided by the hirer and carried or worn as deemed necessary.
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What if I get a flat tyre?
We provide complimentary roadside assistance in the vicinity of our designated trails. We would usually just replace your bike with another.

How many wineries are close to you?
Apart from our own winery, Pokolbin Brothers Wines, the next winery is 950 metres away and so on. Depending on the day of your visit, there are up to 8 boutique wineries available along our unique cycling trails.

Do the wineries charge for tastings?
Since Covid-19, most wineries now charge for tastings.

Do you deliver bikes?
No. Patrons are required to visit our hire shop to enable correct bike choice, personal fitment of bikes & helmets, and instruction.

Can some of us bring our own bikes?
Unfortunately, we are unable to accommodate the use of any bikes not provided by Grapemobile Bicycle Hire. This also extends to any private off-road trails & VIP Lanyard Pass systems we may have on offer.

Will we see any Australian wildlife, like kangaroos?
We’re pretty confident we can set you on the right path to at least see a kangaroo or two in the wild.

Do I have to wear a helmet?
Yes. Helmets are required to be worn by law. A helmet is included with your hire.
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My friend can’t ride a bike. Can I carry my friend along on the back of a tandem, anyway?
No. Where applicable, all participants must be capable of confidently cycling in a controlled and safe manner.
PLEASE CHECK YOUR SPAM/JUNK MAIL BOX IF YOU HAVE NOT RECEIVED OUR CORRESPONDENCE REPLIES.
Winery visits - Presently, most cellar doors require bookings. 
Transport Options - Cessnock Taxi Service p. 02 4990 1111 for Standard Cabs (up to 4 pax) or Maxi Taxi's (5 to 11 pax). There is also ample free day or overnight parking for vehicles available at our location (excludes camping).
Current Operating Hours -  9.30am - 5.00pm, Thurs, Fri, Sat, Sun, Mon . (also open Mon Public Holidays). Closed Tuesdays & Wednesdays unless by special arrangement.
Bookings Essential. Book Online at 'How To Book'